Returns & Exchanges

Due to the perishable nature of our cookies, we strive to ensure every OREO arrives in perfect condition; however, if your order is damaged or incorrect, we offer a 30-day window for replacements or refunds. Please note that for food safety reasons, we cannot accept returns on opened or consumed products.

Return Process

• 1.
  Contact Support

  Reach out to our sweet success team via our contact form with your order number and a photo of the damaged or incorrect item.

• 2.
  Receive Authorization

  Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) if the criteria are met.

• 3.
  Pack Your Items

  Place the unopened, original packaging into a secure shipping box to prevent further damage during the transit process.

• 4.
  Get Your Refund

  Once we verify the condition of the return at our facility, we will issue a full refund to your original payment method or ship a fresh replacement.